18 March 2013
During a routine inspection
We spoke with four people who were using the service, the service manager, the specialist nurse and a health care assistant. We saw that staff treated people with respect and requested permission before carrying out a task. One person said, "X (doctor) has always been professional and first class."
We looked at people's clinical records and saw that people were supported in receiving their health care needs. The records included information about advice that had been given to people to promote their health. A person told us, "The doctor I saw was very nice, knowledgeable and gentle. X seemed to know what my complaint was and the treatment I need.'
Systems were in place to keep people safe. Staff had received training in safeguarding people and knew how to respond to concerns.
Staff were regularly supervised and there was a formal system in place for them to have an annual appraisal with their line manager. Staff had received training that was relevant to their roles so that they could work effectively.
The four people we spoke with told us they had not felt the need to make a complaint. They told us they had completed surveys that indicated if they were satisfied with the service they received. This formed part of the quality assurance system that was in place.