27 December 2013
During a routine inspection
We also spoke to two staff and observed staff interacting and supporting people.
We saw that where people did not have capacity to consent to care and treatment that the home acted in accordance with the Mental Capacity Act 2005 and the guidance regarding making best interests decisions on behalf of people.
People's needs were assessed and recorded. Care plans were recorded on how people's care and behaviour needs should be met. Care records showed people had individualised daily activities in the home and in the community. Staff told us people were looked after well and had a fulfilled lifestyle. Relatives also told us the home looked after people well. The health and social care professional said the home's staff and management had a positive attitude to people with a learning disability.
The home's environment was well maintained and measures were in place to ensure the premises were safe.
The home operated with at least two care staff between the hours of 7.15am and 9.00pm plus additional staff so that people could attend community activities.
The home had a complaints procedure and this was also in a pictorial diagram format for easier understanding by people. Relatives said they knew what to do if they had any concerns about the home.