Background to this inspection
Updated
3 February 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 22 January 2021 and was announced.
Updated
3 February 2021
About the service
Enhanced Elderly Care Service - Fellingate Care Centre provides personal and nursing care for up to 81 people. At the time of our inspection there were 78 people using the service. The home is arranged over four floors, three of which provide accommodation. The administration service, kitchen and the laundry were on the ground floor.
People’s experience of using this service and what we found
Systems were in place to safeguard people from abuse. People told us they felt safe and relatives told us they did not have any concerns.
Health and safety checks were routinely carried out on the building and its contents. Emergency evacuation plans were in place for each person.
Safe recruitment practices were followed, and sufficient staff were deployed. Staff were suitably supported to carry out their roles and were competent in meeting people’s needs.
People were supported to eat and drink to promote their health and well-being. There was an emphasis on people having meal choices and people told us they were well fed. Staff worked in partnership with other professionals and assisted people to access healthcare services.
Staff provided kind care and promoted people’s independence. People received personalised care which reflected their needs and preferences. They were supported to participate in activities to prevent social isolation.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
A complaints procedure was in place. People and their relatives knew how to complain. They were confident the registered manager would respond to any concerns they raised.
The provider had arrangements in place to effectively monitor the service. Both the provider and the registered manager were responsive to feedback and immediately implemented changes to the service when concerns were raised.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.