7 May 2019
During a routine inspection
This service is rated as Choose a rating overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at CityDoc Westend as part of our inspection programme.
CityDoc Westend is a private GP service providing GP consultations, travel vaccinations and sexual health screening to the whole population.
The female clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider is registered with the Care Quality Commission for the regulated activities; Treatment of Disease, Disorder or Injury and Diagnostic and Screening Procedures.
Seventeen people provided feedback about the service and all the feedback was positive.
Our key findings were:
- The clinic provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The clinic organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the clinic was led and managed promoted the delivery of high-quality, person-centre care.
The areas where the provider should make improvements are:
- Ensure cervical sample taker training is updated.
- Review safeguarding training requirements for non-clinical staff to ensure that it is in line with intercollegiate guidance.
- Continue to develop quality improvement activity.
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care