- Dentist
Ellesmere Dental Practice
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced, onsite assessment on 30 October 2024. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Altrincham, Greater Manchester and provides NHS and private dental care and treatment for adults and children. There is no step free access to the practice, there are steps up to the practice with handrails. Car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of this service
Three weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 16 patients. On the day of our assessment, we saw online patient feedback from a further 85 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Always polite and friendly and helpful”, “They have been consistently excellent with my dental care and dental hygiene”, “Prompt service, clear explanation of what the dentist was doing, and all treatment options clearly explained”, and “Always friendly, very professional, good advice, reassuring”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.