The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: K.T.M. Care

Lodge House, Lodge Lane, Langham, Colchester, Essex, CO4 5NE (01206) 233196

Provided and run by:
K T M Care Ltd

All Inspections

3 October 2012

During a routine inspection

We were not able to speak to all the people who used this service and received care packages. This was because they had complex needs which meant that they were unable to tell us about their experiences.

However we spoke to the parents of four people who used the service. They all expressed satisfaction with the care provided by K.T.M. Care Ltd. One parent told us that the care and support provided to their relative was "An excellent and positive experience." We were told that the management "did not tolerate poor practice" and that management and staff had a good attitude towards care.

One person who used the service told us that they were treated with consideration and respect. They felt very much in control of their life and were actively involved in making decisions about their care and support and how the service was delivered.

The parents we spoke with all told us that they met regularly with management and staff. In these meetings they were able to represent the person using the service and ensure that the things that were important to them were taken into account in the delivery of their care and support.

11, 12 January 2011

During a routine inspection

People using K.T.M Care have communication difficulties so it was difficult for the people we met to express a view on the service. However we spoke to their relatives who advocate on their behalf. They told us that they are very pleased with the service. They told us that the management team at K.T.M Care are 'experts in their field,' who have very high standards of care and support.

They felt that the quality and consistency of staff was very good, and that the agency always 'went the extra mile' in providing care and support. Relatives felt that it was very much partnership working to achieve the best outcomes for people using the service.

People told us that communication with the staff and management team was excellent and that they could freely discuss any issues that arose.