Ness Aesthetics Clinic

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Peoples’ needs were assessed, and care and treatment were delivered in line with current legislation, standards and evidence-based guidance supported by clear pathways and tools. The clinician who owned the service involved people in decisions about their care and treatment and provided them with advice and support. They regularly reviewed people’s care and worked with other services to achieve this. Patients gave positive feedback about the way the clinician treated people. Where appropriate patients gave consent for any treatment required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from people using the service was positive. People felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs.

The clinician who owned the service was aware of the needs of the local community. They checked people’s health, care, and wellbeing needs during appointments to ensure people received the treatment most suited to their needs.

The clinician who owned the service had systems and processes in place to ensure peoples’ immediate and ongoing needs were fully assessed. People’s care needs were reviewed at each appointment. We saw no evidence of discrimination when the clinician made care and treatment decisions. The clinician discussed people's reasons for requesting the treatment to ensure this was being given for medical reasons only.

People said they were given information and guidance about their options for treatment and the risks and benefits of these. They appreciated having a clinician who had knowledge based on the latest best practice guidance.

The clinician who owned the service linked to organisations such as the British Association of Cosmetics Nurses where they attended both regional and national meetings and accessed training specific to the treatments provided.

The clinician had policies in place to ensure they worked within national guidance. As well as updates on the treatments provided, they also received national alerts on medicines and equipment safety.

People had no concerns with how referrals were made on to other services and their GP.

The clinician who owned the service was a lone worker but had developed a network of support with other providers so people could be referred on if they did not provide the treatment required. People with complex issue would be referred to their GP.

We did not receive any feedback from partners, but the clinician showed us evidence of the people and organisations they worked with. The score for this quality statement is based on this evidence.

The clinician who owned the service had policies in place which clearly set out the processes to follow for making referrals and keeping people informed of their continuing health care needs.

People appreciated the additional advice and guidance on healthier lifestyles which the clinician gave them during treatments.

The clinician who owned the service was committed to ensuring people understood the benefits of areas such as a healthy diet for people accessing weight loss injections.

The clinician had policies and procedures in place to ensure people had all the information they needed in relation to the medical procedure they received.

People said they received good outcomes due to the expertise of the clinician treating them.

The clinician who owned the service kept clear records so that outcomes for people could be closely monitored and changes to treatment could be made if needed to improve the outcome.

The clinician had processes in place for monitoring and improving outcomes. This included taking photographs throughout treatments such as hair loss so progress could be seen by the person receiving treatment.

People received a pre consultation form to fill in and consent to treatment was discussed again during each consultation for treatment.

The clinician who owned the service recognised the importance of ensuring someone had the capacity to agree to treatment. They did not offer treatment to people who were unable to do this.

The clinician who owned the service was trained in the Mental Capacity Act. They understood its guiding principles and how to ensure someone had the capacity to consent to treatment.