We carried out an announced focused inspection at Parkview Medical Centre on 15 September 2022. Overall, the practice is rated as good.
Safe - good
Effective - good
Caring - not inspected, rating of good carried forward from previous inspection
Responsive - not inspected, rating of good carried forward from previous inspection
Well-led - good
Following our previous inspections on 16 September 2021 and 2 August 2021, the practice was rated requires improvement overall and for the key questions of safe, effective and well-led. The practice was rated good for the key questions of caring and responsive.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Parkview Medical Centre on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection to follow up a breach of the regulations identified at our previous inspection in line with our inspection priorities. We found that the practice was not sufficiently prepared for medical emergencies and was not sharing learning from significant events and this was a breach of Regulation 17 (Good governance).
How we carried out the inspection
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This included:
- Conducting staff interviews using video conferencing.
- Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A short site visit.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Increase the range of medicines included in its regular audit of teratogenic medicines.
- Improve the uptake of childhood immunisations.
- Make timely arrangements to remove patients from the patient list who have permanently moved away without de-registering.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services