The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Avalon York Services

6 Clifton Moor Business Village, James Nicholson Link, York, North Yorkshire, YO30 4XG (01904) 693104

Provided and run by:
Avalon Group (Social Care)

All Inspections

18 July 2013

During a routine inspection

We visited the service and spoke with two support workers, two managers and two people who used the service. We also visited a 'carers' home and met both the carer and a person who used the shared lives service. We spoke with two 'carers' and a person who used the service on the telephone. We also looked at files and documentation.

We found that people were happy with the support they received. One person we spoke with told us 'I get the support I need from both my support workers and the office. They support me in the way I want to be supported'. Another person told us 'They look after me well, everything is fine'.

We saw that people were asked for consent and given choices and chances to make their own decisions about their support. Staff were appropriately recruited and undertook a detailed induction at the start of their employment. Staffing levels were well managed and closely monitored.

There were various opportunities for people to give feedback and the quality of the support was monitored in different ways to ensure that it met with the satisfaction of all those using the service. Where areas for improvements were identified, action was taken that involved everyone and this was well managed. The complaints system was effective and documentation was detailed and accurate.

4 September 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. We talked to two people who used the service, two relatives of people who used the service, and several staff and the manager about the care and well being of people who used the service. We also gathered evidence of people's experiences of the service by reviewing care records and other documentation.

One person told us "I am happy with my service, they are good providers ".

Another told us 'The staff are nice, nice to work with, they care about me. I am independent, and they have helped me to stay independent'.

One relative told us "They couldn't't have worked any harder ' I was very impressed. It has made a huge difference ". Another told us "I have always been happy with them ".

People felt comfortable, happy and safe with the support they were receiving, and relatives talked highly about the level of care, and communication. They felt that they were listened to, and the provider acted on all feedback.