About the service Montague Road Nursing Home is a residential care home providing personal and nursing care to 24 people living with dementia and/or mental health needs at the time of the inspection. The service can support up to 24 people in one adapted building. There are three units in the service with eight people living on each.
People’s experience of using this service and what we found
People received extremely responsive care which was tailor made to meet their individual needs and preferences. People were at the heart of the service and their choices and self-determination were consistently upheld and supported. The care people received at the end of their lives was in line with the choices they made.
People were supported to take part in activities which were meaningful and reduced the risks of isolation. The service used best practice examples and used appropriate therapies that enabled people to express emotions through the use of music and animals and doll therapy where appropriate.
The service was extremely well-led. People and staff were truly involved in the running of the service and consistently consulted. The systems to monitor and assess the service were robust and supported the provider to continuously improve the service.
People shared positive relationships with the staff working in the service. There were enough staff to provide support to people when needed. Staff recruitment was done safely.
People were provided with a safe service, the risks in their daily living were assessed and systems in place to reduce them.
Staff received training to meet people’s needs effectively.
People received care and support to ensure good health and nutrition.
The service was clean and hygienic, and the environment was suitable for the people living there.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 24 January 2017). The key questions effective, caring, responsive and well-led were rated good and safe rated requires improvement. There were no breaches of Regulation.
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Montague Road Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.