Woodside Home for Older People

Updated 29 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 5 January 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 29 January 2022

We carried out an unannounced inspection of Woodside Home for Older People on 26 and 27 February 2018.

Woodside Home for Older People is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is registered to provide accommodation and personal care for up to a maximum of 46 people. The home is divided into four areas known as Alder Close, Beech Close, Cedar Close and Damson Close. Beech Close provides care for older people living with dementia and all other areas provide support for older people with personal care needs. At time of the inspection there were 41 people accommodated in the home.

At the last inspection, in December 2015 the service was rated as good. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The provider continued to ensure people were safe. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Appropriate recruitment procedures were followed to ensure prospective staff were suitable to work in the home. People received their medicines when they needed them from staff who had been trained and had their competency checked. Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others. People were kept safe from abuse and harm and staff knew how to report any suspicions around abuse. Staff understood best practice for reducing the risk of infection and audits were carried out to ensure the environment was clean and safe.

The provider continued to provide effective care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received effective training to meet people's needs. An induction and training programme was in place for all staff. A detailed pre-admission assessment was carried out to assess people’s needs and preferences prior to moving into the home. This meant that care outcomes were planned and staff understood what support each person required. People's nutritional needs were monitored and reviewed. People were given a choice of meals and staff knew people's likes and dislikes. The registered manager and staff worked in close collaboration with healthcare professionals to ensure people’s medical needs were met.

The provider continued to provide a caring service. Staff treated people with kindness and compassion in their day to day care. Staff knew people's needs well and people told us they valued and liked their care staff. People and their relatives were consulted around their care and support and their views were acted upon. People's dignity and privacy was respected and upheld and staff encouraged people to be as independent as possible.

The provider continued to provide a responsive service. Care and support was planned and personalised to each person which ensured they were able to make choices about their day to day lives. People were given the opportunity to participate in social activities both inside and outside the home. People had access to a complaints procedure and were confident any concerns would be taken seriously and acted upon. Where people received end of life care this was planned and

provided sensitively.

The provider continued to provide a service, which was well led. There were effective systems for assessing, monitoring and developing the quality of the service being provided to people. This included seeking the views of people living in the home. The registered manager provided leadership in the home and had forged strong links in the local community.