20 December 2011
During a routine inspection
People using the service confirmed they were consulted and were actively involved in decisions about their treatment to ensure their needs and rights were supported.
People that used the service confirmed their views were obtained about the service provision and that treatments were discussed with them, so they could understand potential risks that were involved.
We saw copies of letters received from people that used the service which expressed thanks for the treatment they had received. Comments in these talked about the 'Helpfulness and patience 'shown by staff to help people 'Feel at ease' and understand their treatment. One stated 'The persons involved in every aspect of the process were very kind and caring'the whole experience of the session was very good, none of the group wanted it to end.'