The Care Quality Commission

Archived: Dovercourt Surgery

3 Skye Edge Road, Sheffield, South Yorkshire, S2 5SX 0800 034 0406

Provided and run by:
Connect Health Pain Services Limited

All Inspections

3 November 2011

During a routine inspection

People that use the service chose not to provide us with any direct comments on the day of our visit. However, we observed that people were treated with courtesy and respect whilst they were waiting for treatment, to ensure their confidentiality was maintained and their rights were respected. We observed that people were consulted and involved in decisions about their treatment and staff demonstrated a good understanding of their role, to ensure people that use the service get safe and appropriate care that meets their needs and supports their rights.

We saw letters of compliments and thanks from people that used the service that praised the 'Dignity and kindness' that was shown by staff. Comments in these talked about the 'Helpfulness and patience 'shown by staff to help people 'Feel at ease' and understand their treatment. One comment stated 'The persons involved in every aspect of the process were very kind and caring'the whole experience of the session was very good, none of the group wanted it to end.'