17 December 2013
During a routine inspection
One person said, “ Everyone from the consultant to the health advisor had explained their treatment clearly”. We found there were recognised pain assessments which measured the extent of the person’s pain at the beginning and end of the treatment programme.
Information about treatments was clear and informed people about the evidence on which the treatment was based. We found the provider was obtaining feedback from people using the service and their GPs.There were systems in place for assessing and monitoring the quality of the service provided.
Clinical records were well maintained and available across a complex network of clinics and locations. Records were stored in a secure storage area and transferred to clinics by a courier service.