The Wick Health Centre

We carried out an announced comprehensive at The Wick Health Centre on 2 and 3 August 2023. Overall, the practice is rated as good.

Safe – good.

Effective – good.

Caring – good.

Responsive -good.

Well-led – good.

Following our previous inspection on 18 October to 1 November 2022, the practice was not rated.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Wick Health Centre on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection to follow up in line with our inspection priorities.

How we carried out the inspection/review

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

• Conducting staff interviews using video conferencing.
• Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
• Reviewing patient records to identify issues and clarify actions taken by the provider.
• Requesting evidence from the provider.
• A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected,
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients with long-term conditions were offered an effective annual review to check their health and medicines needs were being met.
• Patients who were unable to leave their homes received a home visit four times a year to review their care and treatment, this included some patients with long-term health conditions and older people.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
• Staff felt the leaders were supportive and approachable.

Whilst we found no breaches of regulations, the provider should:

• Continue to improve patients’ uptake of childhood immunisations and cervical screening.
• Add all of the staffs role specific training to the training spreadsheet.
• Take action to record the governance leadership meetings and actions.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care