6 September 2013
During a routine inspection
People spoke positively about their experience with treatment. One person told us, 'I've never had any trouble with appointments or staff; they've done me proud.'
We spoke with people who were happy with the way they were prescribed their medicines. One person told us, 'I've never had a script mess up.' Another person said, 'They give you a designated chemist; they ask you if you have any more problems.' However, another person told us, 'I don't think they do enough when it comes to coming off the medication; I could do with some more help with detox and 'as required' medication.' We asked a doctor about this and he informed us that most medications within the 'Detox protocol' were available from a pharmacy without a prescription.
People spoke positively about the staff that worked with them. One person told us, 'The staff have all been sound; they have always been polite to me.'
People we spoke with were clear about how to make a complaint, although they also said they had never made a complaint. One person said, 'I would ask staff if I had a complaint and they would request a complaint form. If they make a decision you can go higher if you need to. They are all right anyway, I've had no problems.'