Newmark Care Ltd

Updated 19 June 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 July 2018 and was announced. The provider was given 48 hours’ notice because we wanted to make sure the registered manager and staff would be available to speak with us. The inspection was carried out by one adult social care inspector.

Before this inspection, we reviewed notifications that we had received from and about the service. A notification is information about important events which the provider is required to tell us about by law. We reviewed the Provider Information Record (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, and tells us what the service does well and the improvements they plan to make. We used this information to help plan the inspection. We also checked with Healthwatch Rochdale, the local authority commissioning and safeguarding teams. They informed us that they did not have any concerns about Newmark Care Limited and were satisfied with the level of care provided.

We spoke with four people who used the service, two relatives, three care staff, the registered manager and the care manager. We also contacted four health and social care professionals for their view of the service. We looked at six people’s care records, four staff files and five medicine administration records. We reviewed a range of records relating to the management of the service. We looked at a variety of policies and procedures including safeguarding, complaints, mental capacity and deprivation of liberty, recruitment, accidents and incidents and equality and diversity.

Updated 19 June 2019

This announced inspection took place on 2 July 2018. Newmark Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes and flats in the community. It provides a service to adults and children. At the time of inspection there were 58 people using the service. The service operates seven days per week.

The service had a registered manager who was present on the day of inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection

Staff received regular supervision and the training needed to meet people's needs.

The registered manager and staff understood the principles of the Mental Capacity Act (MCA) 2005 and worked to ensure people's rights were respected.

Staff were recruited safely and there were enough staff to make sure people had the care and support they needed.

People needed minimal support, prompting with their medicines and support was managed safely. Any risks to people were identified and managed to keep people safe.

People and relatives knew how to complain and raise any concerns. People using the service and their relatives at the time of the inspection did not raise any concerns with us.

People were cared for by staff who knew them well. Staff treated people with dignity and respect. Care was taken to ensure care staff could communicate with people using their preferred language. The manager and staff had a good understanding of equality, diversity and human rights.

The culture within the service was personalised and open. There was a clear management structure and staff felt well supported and listened to.

The vision and values of the service were clearly communicated to and understood by staff.

We made a recommendation that the service capture feedback from people, relatives and staff regularly to drive improvement.