Newline Care Home

Updated 24 June 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 28 May 2021 and was announced.

Updated 24 June 2021

The inspection took place on 9 and 22 January 2018 and was unannounced. There were 28 people who used the service at the time of our inspection.

Newline is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and we looked at both during this inspection. Newline accommodates 28 people in one adapted building. .

At the last inspection in November 2016, the provider was in breach of three regulations. These related to person centred care (Regulation 9), safe care and treatment (Regulation 12) and good governance (Regulation 17). Following that inspection the provider send us an action plan which showed what they would do to improve the key questions of safe, effective, responsive and well led to at least ‘good’. During this inspection, we found the provider had made the required improvements and there were no breaches of regulation.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. Staff knew how to recognise and report any concerns about people’s safety and welfare. The registered manager followed the correct safeguarding procedures.

There were enough staff and all the required checks were done before new staff started work. This helped to protect people. Staff were trained and supported and this helped to make sure they had the right skills and knowledge to support people.

Risks to people’s health, safety and welfare were identified and managed.

People received their medicines as prescribed.

The home was clean and safe. The provider had a refurbishment plan in place. People who used the service and relatives had been asked for ideas and suggestions about changes to the make the home more ‘dementia friendly’.

People’s needs were assessed before they moved in and this information was used to develop individual plans of care. People’s care plans had information about their needs and preferences. People were supported to plan for how they wanted to be cared for at the end of life.

People were supported to meet their nutritional needs and to have a varied diet.

People’s rights were promoted and protected and staff had an understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards.

Staff worked well with other health and social care professionals to make sure people received effective care and treatment. People had access to the full range of NHS services.

Staff supported people with kindness and compassion. People were treated with respect and encouraged to maintain their independence. Staff knew people well and supported people to make decisions about their care and treatment.

The service offered a range of social activities inside and outside the home.

People knew how to make a complaint if they needed to but none of the people we spoke with had any need to complain.

There were systems in place to check the quality and safety of the service and the provider was continuously looking at ways to improve the service. People who used the service, relatives and staff told us the registered manager was approachable and supportive.