DocTap Headquarters

Updated 13 April 2023

The service conducts clinics at its location address, DocTap Hammersmith, 97-99 King St, London W6 9JN. It also delivered services from a further six branches, located at:

• DocTap Victoria - Address: Keencare pharmacy, 6 Lower Belgrave St, London SW1W 0LJ
• DocTap Bond Street - Address: 50 - 54 Wigmore Street, London W1U 2AU
• DocTap Kings Cross - Address: 344 - 354 Gray’s Inn Road, Kings Cross, WC1X 8BP
• DocTap Canary Wharf - Address: Room 21, 37th Floor, 1 Canada Square, London E14 5AB
• DocTap Clapham - Address: (until 10th Feb 2023)
• DocTap London Bridge - Address: 31 Union Street, London Bridge, London SE1 1SD
• DocTap Austin Friars - Address: 14 Austin Friars, London EC2N 2HE

A seventh branch, DocTap Clapham, located at 168 Lavender Hill, Battersea, SW11 5TG, ceased operation shortly before our inspection visit.

During this inspection we visited the following location and branches: DocTap Hammersmith, DocTap Victoria, DocTap London Bridge, DocTap Austin Friars and DocTap Bond Street.

How we inspected this service

The service is registered with CQC under its provider organisation DocTap Ltd. The provider first registered with CQC in February 2016. The service, DocTap Headquarters, is located at 97-99 King Street, Hammersmith, South West London which is within the London Borough of Hammersmith and Fulham. The area is well served by public transport with bus, train and underground access nearby.

The service is registered to provide the registered activities of Diagnostic and screening procedures; Maternity and midwifery services; and Treatment of disease, disorder or injury.

The service provides primary medical care services to fee-paying patients. Services include GP consultations, specialist referrals, diagnostic tests, STI testing, sick notes and medical letters and advice.

The service is open from 8.00am – 7.00pm Monday to Friday and 8.00am to 5:30pm on weekends.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 13 April 2023

This service is rated as Good overall. (The service was previously inspected in June 2018, when it was meeting the then current standard)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at DocTap Headquarters as part of our inspection programme.

The service provided access to private GP services from one location and seven branches across London.

A director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service monitored and reviewed activity. This helped it to understand risks and gave a clear, accurate and current picture that led to safety improvements.
• We saw no evidence of discrimination when making care and treatment decisions.
• The service gave patients timely support and information.
• The provider understood the needs of their patients and improved services in response to those needs. Waiting times, delays and cancellations were minimal and managed appropriately.
• The service focused on the needs of patients.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services