Background to this inspection
Updated
9 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 27 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
9 February 2022
About the service
Hinstock Manor care home provides accommodation and nursing or personal care for up to 51 people. On the day of our inspection, 34 people were receiving services, some of whom were living with dementia.
People’s experience of using this service and what we found
Any concerns of potential abuse or ill-treatment were raised with the manager who shared this information with partnership agencies.
Staff were aware of using infection prevention and control techniques when supporting people, such as hand washing. Staff had access to, and used, personal protective equipment.
The manager had assessed the risks to people associated with their care and support. Staff understood these risks and knew what to do to minimise the potential for harm to people.
People received safe support with their medicines by trained and competent staff.
Staff provided personalised care for people through good person-centred care planning, training and one-to-one supervision.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at the service supported this practice.
People had access to healthcare services when required.
People were supported to maintain a healthy diet by a staff team who knew their individual likes and dislikes.
People received help from a kind and supportive staff team with whom they had developed caring relationships.
People were supported by staff who were aware of their individual protected characteristics like age, gender and disability.
People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.
The manager was developing links with the local communities within which people lived.
The management team notified of us key events which occurred at the service.
The provider had governance systems in place to identify improvements and drive quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was ‘Good’ (published 4 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.