Dermoperfection Medical Skin & Cosmetic Clinic

Updated 4 October 2023

Dermoperfection Medical Skin & Cosmetic Clinic is a nurse led clinic that provides a range of aesthetic treatments for patients over the age of 18 years. Details about the services provided can be found on their website at: Dermoperfection – Medical Skin & Cosmetic Clinic

The service is located in Birmingham city centre at Unit 56, The Mail Box, Birmingham, B1 1RE where it is registered with CQC to provide the following regulated activities: Surgical procedures and treatment of disease, disorder or injury.

The staff team consists of three nurses (including the registered manager), three therapists, a practice manager and an administrator.

Patients can access services provided by appointment on a pay as you go arrangement. Appointments are bookable online or by phone. The service is open:

Monday to Friday 10am to 7pm,

Saturday 10am to 6pm, and

Alternative Sundays.

How we inspected this service

During the inspection, we carried out a site visit, spoke with staff, reviewed information about the service made available to us by the provider and intelligence held by CQC, reviewed a sample of clinical records, made observations and reviewed patient feedback.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 October 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dermoperfection Medical Skin & Cosmetic Clinic on 11 September 2023 as part of our inspection programme and to provide a rating for the service. The service has not previously been inspected.

Dermoperfection Medical Skin & Cosmetic Clinic is an independent nurse led clinic, providing a range of aesthetic treatments to those over the age of 18 years. Some of which fall into the scope of registration. For example, thread lifts, removal of skin lesions and treatments for hyperhidrosis (excessive sweating).

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Dermoperfection Medical Skin & Cosmetic Clinic provides a range of non-surgical cosmetic interventions, for example, treatment of wrinkles and non-invasive fat removal techniques which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Dermoperfection Medical Skin & Cosmetic Clinic provided care in a way that kept patients safe.
• Clinical records seen demonstrated the delivery of safe and effective care and treatment.
• The premises were well maintained with appropriate arrangements for infection prevention and control.
• The provider had effective systems for acting on and learning from incidents and complaints.
• There was a strong emphasis on learning and development for all staff.
• Patients were treated with dignity and respect and feedback seen was positive about the services provided.
• Patients were able to access timely care and treatment to meet their needs.
• The service had a clear vision for the future.
• The service was well led, with appropriate governance arrangements to support the provision of high-quality care.

The areas where the provider should make improvements are;

• Improve staff awareness of people with learning disabilities and autism in line with latest guidance for health and social care organisations.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care