Updated 21 August 2023
We carried out this announced comprehensive inspection on 1 August 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic appeared clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to manage risks for patients, staff, equipment and the premises. We found minor shortfalls in appropriately assessing and mitigating risks in relation to cone-beam computed tomography (CBCT), closed circuit television camera (CCTV) equipment and legionella water temperature issue resolution.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- Clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system worked efficiently to respond to patients’ needs.
- The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved, supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
- The practice had information governance arrangements.
Background
The provider is part of a corporate group, and this report is about Lion House Dental Practice.
Lion House Dental Practice is in Bridgwater and provides private dental care and treatment for adults and children.
There is step free access, via a ramp, to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 3 dentists, 3 student dental nurses, 1 dental hygienist, 2 treatment coordinators, 1 practice manager and a receptionist. The practice has 3 treatment rooms.
During the inspection we spoke with 2 dentists, 2 student dental nurses, 1 receptionist and the practice manager who was supported by a compliance manager
We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
- 8.15am – 5.15pm Monday to Thursday
- 8.15am – 1.15pm Friday
There were areas where the provider could make improvements.
They should:
- Improve the practice's systems for checking and monitoring equipment taking into account relevant guidance. In particular the cone-beam computed tomography (CBCT) Closed circuit television (CCTV) camera equipment and legionella water temperature testing.