25 November 2013
During a routine inspection
We found that staff obtained peoples consent before interventions were performed and when people lacked capacity to provide informed consent, the provider had acted in accordance with legal requirements.
We found the provider had ensured that people benefited from a choice of suitable and nutritious food and drink in sufficient quantities to meet their individual needs and preferences. Comments included, 'The food is very nice and there's always a choice,' and, 'I cannot grumble about the food at all. I like to have small portions and the staff know that and respect my wishes.'
We found that staff were only employed once an effective recruitment and selection process had been undertaken. People told us they felt the staff had the right qualifications, skills and knowledge to perform their duties. One person told us, 'All the staff are very good at what they do'. Whilst another said, 'These ladies will do anything for us. All the staff are tremendous, absolutely fabulous.'
We asked people if they felt safe and comfortable living at the service and if they were satisfied with the quality of the premises. One person told us, It's lovely and comfortable and always very clean,' whilst another said, 'I cannot grumble at all, I feel safe here and it's always clean and fresh.'
We found there were safe and accessible communal spaces within the home to promote privacy and choice. We also found that the premises were maintained to a high standard of decor and cleanliness.
We found that systems were in place to enable people to complain or make comments about the quality of the service they received. People also told us they felt confident in reporting any concerns or complaints and felt safe whilst residing at the home.