Holly Court

Updated 30 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of the Care Quality Commission’s (CQCs) response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 18 March 2021 and was announced.

Updated 30 March 2021

Holly Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Holly Court is registered to provide accommodation and personal care for up to 15 people with learning disabilities and other complex health needs. The home is a purpose-built building with a separate garden. There are private bedrooms with en-suite facilities, with three communal lounges, dining rooms and kitchens and three communal bathrooms. At the time of the inspection 12 people were in receipt of care from the service.

At our last inspection the service was good. At this inspection we found the service remained good and met all relevant fundamental standards. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The registered manager and staff understood how to keep people safe. There were policies and procedures to follow for concerns and staff were aware of these.

Risk assessments were in place and regularly updated to protect people from harm without restricting people’s freedom. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff were trained to give medicines safely, all training was monitored, and staff received regular support from the manager through supervision and appraisals.

People were involved in choosing and planning menus and supported to make healthy choices. Their nutritional intake was monitored and people were regularly weighed to make sure they were healthy.

We observed staff were caring and involved people whilst they provided support. We observed people were treated with dignity and respect.

People’s care plans contained information on what was important to them to enable staff to deliver personalised care.

The manager was visible and we saw meetings with staff were inclusive. Staff described the manager as approachable and had clear direction. Systems and processes for ensuring the quality of the service were securely and effectively in place.

Further information is in the detailed findings below.