12 November 2013
During a routine inspection
People who use the service were positive about the support they received from the staff. They said they were supported with their recovery at a pace they wanted and the staff were available when they needed them. The staff and manager demonstrated an in-depth knowledge of each person's needs and the support they required. We observed that the people who use the service and the staff had developed positive relationships with each other and the staff treated people with respect and spoke with people in a courteous and professional manner.
People were involved in identifying where they needed support and how this was to be provided. This was reflected in the support plans and risk management plans which detailed how people's needs were to be met through their time at Cherrington Road.
The equipment and utilities at the service were routinely checked in-house and through external contractors to ensure they were safe for people to use.
Systems were in place to assess the quality of the service, such as the monitoring of incidents, complaints and feedback from people. Actions were taken to address any issues and improve the service for people.