9 January 2014
During an inspection looking at part of the service
We returned to the service on 9 January 2014 to check if improvements had been made. We found improvements had been made for both standards.
Staff members now received regular supervision in line with the provider's policy. All staff had received training and refreshed training when required. The provider had actioned outstanding issues raised from a yearly service review in March 2013. Risk assessment paperwork was adapted to ensure consistency when recording onto the provider's computer system. People who used the service now had an effective outlet for providing feedback on the service which was actioned appropriately.