InHealth MRI - Croydon University Hospital

Updated 18 January 2022

InHealth Croydon MRI Centre is operated by InHealth Ltd. The service provides Magnetic Resonance Imaging (MRI) for adults and children.

This report relates to Magnetic Resonance Imaging (MRI) services provided by Croydon MRI Centre for adults, children and young people. The service provides a wide range of magnetic resonance imaging (MRI) examinations and primarily serves the host NHS hospital. The service also accepts referrals from private patients and NHS patients referred from the NHS through clinical commissioning group (CCG) contracts directly with InHealth and GP referrals.

The service has a Registered Manager in post. During a comprehensive inspection in January 2019 we rated this service as good overall.

Updated 18 January 2022

Our rating of this location went down. We rated it as requires improvement because:

• The service did not always control infection risk well. The design, maintenance and use of facilities, premises and equipment did not always keep people safe. Staff did not always assessed risks to patients.
• Staff did not always respected patient’s privacy and dignity. They did not always provide emotional support to patients, families and carers.
• People did not always have access the service when they needed it and sometimes had to wait for treatment. The service did not always take account of patients’ individual needs.
• Leaders and teams identified and escalated relevant risks but had not always identified actions to reduce their impact. Leaders and teams did not always have plans to cope with unexpected events.

However

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse. The service managed safety incidents and learned lessons from them.
• Managers monitored the effectiveness of the service and made sure staff supported them to make decisions about their care and had access to good information.
• The service planned care to meet the needs of local people and made it easy for people to give feedback.
• Leaders ran services using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care.
• Staff were clear about their roles and accountabilities. The service engaged with patients and the community to plan and manage services and all staff were committed to improving services continually.

Following the inspection, the provider told us they had addressed some of the concerns found during the inspection. These will be followed up at the next inspection.

Updated 18 January 2022

See the summary above for details