21 July 2021
During an inspection looking at part of the service
UKG Care Havant is a domiciliary care agency which provides support and personal care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 118 people were receiving a regulated activity from UKG Care Havant.
People’s experience of using this service and what we found
Risk assessments were completed for people which identified any risks but required further detail to ensure staff had the information they needed to mitigate risks
People told us they received safe care and treatment. Care staff understood the importance of safeguarding people, and they knew how to report any signs of abuse, or any accidents and incidents.
Staff had completed training in the safe administration of medicines and had their competency re-assessed annually. People were encouraged to maintain their independence to self-administer their own medicines, where possible. People who required support to administer medicines, were happy with how they were supported.
Staff received an induction into their role and had received appropriate training that equipped them to support people. Safe recruitment procedures were in place to help ensure only suitable staff were employed.
Staff felt they were supported by the management team. Although had felt stretched over the last year, with the need for more staff, they told us they felt things were improving.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People care needs had been assessed and they were involved in decisions about how they wanted to be supported. Care records were written in a sensitive and person-centred way.
The management team had processes for monitoring visits and endeavoured to ensure that office staff contacted people when care staff were held up or were running late for visits.
People were supported to maintain good health and well-being, and staff supported people to access their GP when needed.
Systems and processes were in place to monitor the service and identify and drive improvement. The manager had developed an action plan to ensure they were able to make any improvements needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 25 December 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We received concerns in relation to poor leadership, care plans, medicines, staff allocation and complaints. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, effective and well led sections of this full report.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for UKG Care Havant on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner