6 December 2023
During an inspection looking at part of the service
Norwood House Nursing Home is a residential care home providing accommodation and personal care to up to 31 people. The home provides support to older people and people living with dementia. At the time of our inspection there were 29 people using the service.
People’s experience of using this service and what we found
Risks to people’s health, safety and welfare were not always assessed and monitored safely. People were not always supported to have maximum choice and control of their lives and records did not reflect they were supported in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. Where people lacked capacity robust best interest assessments were not in place. Accidents and incidents were not always recorded consistently. These shortfalls had not been identified through the provider’s quality assurance systems.
People and relatives praised the standard of care and said staff were kind, caring and attentive. Medicines were managed safely. There were close links with health professionals and other agencies to ensure people's health needs were met and changes responded to promptly. Systems were in place to ensure people were safeguarded from abuse and poor care. The service followed safe infection prevention and control practises.
People’s needs were robustly assessed before they moved into the home. People’s nutritional needs were met. The home and grounds were attractive and well maintained and there had been consideration to ensure the environment supported people living with dementia.
There was a consistent and experienced staff team in place. Recruitment was managed safely and staff received good induction, training, and supervision.
The registered manager and manager provided staff with leadership and promoted an inclusive and supportive team culture. The provider fostered partnership working and being genuinely engaged in the local community. There was an inclusive, warm, and welcoming atmosphere throughout the inspection and a strong emphasis on people receiving person-centred care and having varied positive opportunities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 October 2018).
Why we inspected
We inspected due to the length of time since the last inspection.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from good to requires improvement based on the findings of this inspection.
We have found evidence that the provider needs to make improvements. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘All inspection reports and timeline’ link for Norwood House Nursing Home on our website at www.cqc.org.uk.
Enforcement
We have identified breaches in relation to the management of risk, consent to care and good governance arrangements.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.