Archived: Church Green Lodge

We found that the service was keeping up to date care records for people using the service, which included appropriate information so that staff could support their needs. One person using the service told us, "They look after me, they know what I want". Another person using the service told us, "I like it very much".

At the time of visit, people using the service were at day services so no care staff were present. We were told that three members of staff would be on duty once the four people using the service returned from day services. This was corroborated by staffing rotas. We were able to speak to people using the service who were attending day services across the road. One person told us, "They're friendly, alright" when describing the care staff at Church Green Lodge. They also told us, "I like them all, I like going out with them".

We looked at the complaints policy and procedure in place at Church Green Lodge. We found that this included all the appropriate information and was provided in a format appropriate to those using the service. A relative of a person using the service told us, "I've no complaints".

We looked at the records Church Green Lodge held for people using the service and staff. We found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

At our inspection in July 2012 we found that quality monitoring systems were not effective in ensuring people were protected.

We told the provider they had to make improvements and went back on 5 March 2013 to check they had been made. We found that they had.