About the serviceNCC First Support Southern, Northern and Norwich is a reablement service providing personal care to people living in their own homes for a maximum of six weeks. At the time of the inspection, the service was supporting approximately 100 people.
People’s experience of using this service and what we found
People were able to express their individual care needs and the service had been planned in such a way as to meet these needs. People were helped to achieve as much independence as they could.
Staff had received good training and supervision to help them deliver care to people that was safe and appropriate for their needs. Staff were kind and caring and treated people with dignity and respect. People were supported to have maximum choice and control of their lives.
Staff understood the different types of risks people could be exposed to and acted to reduce these risks as much as possible. Processes were in place to protect people from the risk of abuse. The provider had ensured that staff were of good character and were safe to work with people before allowing them to enter people’s homes.
There was good leadership in place. The provider valued their staff and supported them in their work. The quality of the service was regularly reviewed, and action taken to improve it when necessary. When things had gone wrong, lessons had been learnt. The provider was keen to continually improve the service for people.
The service worked well with other agencies and health and social care services to ensure people received the care and support they required.
Rating at last inspection
The last rating for this service was Good (published December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk