• Care Home
  • Care home

Palmerston House Care Home

Overall: Good read more about inspection ratings

21 Palmerston Road, Westcliff On Sea, Essex, SS0 7TA (01702) 213553

Provided and run by:
E&F Enterprises Ltd

Latest inspection summary

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Background to this inspection

Updated 8 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

Our inspection was completed by two inspectors.

Service and service type:

Palmerston House is a residential care home. People living in care homes receive accommodation and nursing or personal care which are both regulated by the Care Quality Commission. Both areas were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

Our inspection was unannounced and the inspection was completed on 15 and 18 January 2019.

What we did:

Our inspection was prepared using information we already held about the service, for example, previous inspection reports and notifications. A notification is information about important events which the service is required to send us by law.

We checked feedback from members of the public, the Local Authority and Clinical Commissioning Group. We asked the service to complete a Provider Information Return. This is information we require providers to send us at least annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with nine people and one relative, we also spoke with the registered manager and three members of staff. We spent time looking round the premises and observed staff interacting with people.

We looked at four people’s care plans and two staff personnel files as well as training records for all staff. We also reviewed two Medicines Administration Records (MAR) and other records about the management and running of the service.

After the inspection, we asked the provider to send us further documents which we received and reviewed. This information was included as part of our inspection.

Overall inspection

Good

Updated 8 March 2019

About the service

Palmerston House Care Home is a residential home in Westcliff-on-Sea close to the sea front. The service provides accommodation and personal care for older adults, some of whom have mental health and dementia related needs. The care home can accommodate 22 people in one adapted building. At the time of our inspection, 21 people were using the service.

People’s experience of using this service

People told us they liked living at the service, there was a homely atmosphere and staff enjoyed working at the service and caring for the people they supported. The management team and staff knew people well, understood their likes and dislikes and provided safe and compassionate care. People’s care was personalised to their individual needs, and people had an active say in how the service was operated and managed. Relatives told us they were made to feel welcome and any concerns were taken seriously and responded to.

People were protected against abuse, neglect and discrimination. Staff knew how to keep people safe and acted when necessary to prevent harm. People were assisted to have choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems at the service supported this practice.

Staff were supported to carry out their roles by induction, training, supervisions, appraisals and staff meetings. They could raise concerns and be involved in the development of the service. Regular quality audits were carried out to ensure high quality care and identify any areas for improvement.

The service met the characteristics of good in all areas; more information is in the full report

Rating at last inspection:

At our last inspection, the service was rated “good.” Our last report was published on 1 September 2016.

Why we inspected

This inspection was part of our scheduled plan of inspection to check the safety and quality of care people received.

Follow up

We will continue to monitor the service to ensure that people receive high quality care. Further inspections will be planned in line with our scheduled programme of inspections.