About the service Easy Living Care Limited is a domiciliary care agency. At the time of our inspection, the service provided personal care and support to 68 people who lived in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, medicines management and eating. Where they do we also consider any wider social care provided. The service covers the main towns of Tiverton, Cullompton and the surrounding villages.
People’s experience of using this service and what we found
People received support from caring, committed and compassionate staff. A strong caring ethos was promoted by the registered manager and company directors, which ensured the staff team kept people at the heart of the service.
People who used the service, and their relatives, described a reliable service. They confirmed visits were not missed and staff arrived when expected. They said the service was safe and they were complimentary about the standard of care provided. Comments included, “Staff are so sweet; we trust them, they know their job. They are very professional but friendly at the same time” and “I am happy with everything. they are all marvellous”.
People were safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. Risks to people’s health, safety and well-being were assessed, and measures put in place to reduce the risks. People’s medicines were managed safely. People were supported by staff who had been safely recruited.
Staff had received appropriate training and had their competency assessed to help ensure they were sufficiently skilled and knowledgeable.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff knew people well and ensured their preferred routines were met. People were involved with planning and reviewing their care. Care records were written in a sensitive and person centred way.
A complaints procedure was in place, which people confirmed they were aware of. People’s concerns and complaints were listened to, addressed in a timely manner and resolved quickly.
People said the service was well managed. There were effective systems in place to monitor the safety and quality of the service. Regular feedback about the quality of the service people received had been sought. Where improvements had been identified there were on-going plans for improving people’s experience of the service.
Rating at last inspection - The last rating for this service was Good (published 06 February 2017).
Why we inspected - This was a planned inspection based on the previous rating.
Follow up - We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk