Archived: Hilbre Lodge

Updated 10 November 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was carried out on 13 May 2016. This was an unannounced inspection that was carried out by two Adult Social Care (ASC) inspectors.

Prior to our visit we looked at any information we had received about the home including any contact from people using the service or their relatives and any information sent to us by the home.

During the inspection we looked around the premises and spoke with six of the people living at Hilbre Lodge and with two of their relatives. We also spoke with a visiting health care professional and six members of staff who held different roles within the home. We also spent time observing the day to day care and support provided to people.

Updated 10 November 2016

This inspection was carried out on 13 May 2016 and was unannounced.

Hilbre Lodge is registered to provide accommodation and support without nursing for eighteen people. At the time of our inspection seventeen people were living at the home. The home is located next door to another care home operated by the same provider. People living at Hilbre Lodge shared some social activities with people living next door.

The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During our inspection the registered manager was not present. An appointed manager known as ‘the manager’ within this report was present. She explained that she was in the process of applying to register as both the manager and provider of this service.

During the inspection we spoke individually with six of the people living at the home and with two of their relatives. We also met several other people living there and spent time observing the support they received.

We spoke individually with six members of staff who held different roles within the home and spoke with a visiting health care professional.

We examined a variety of records relating to people living at the home and the staff team. We also looked at systems for checking the quality and safety of the service.

People living at the home told us they felt safe living there. Staff had undertaken training in and understood how to recognised and report potential safeguarding incident that could occur. Any safeguarding concerns had been reported appropriately by the home.

People received the support they needed with their personal and healthcare. Their medication was safely managed and people received this as prescribed.

There were enough staff working at the home to meet the needs of people living there. Staff had received the support and training they needed to undertake their role effectively.

Systems were in place for obtaining and acting on the views of people who lived at the home. People liked and trusted the staff team and staff knew people well and treated them with respect and kindness.

People felt confident to raise a concern or complaint with staff and complaints were listened to and acted upon.

People living at the home liked the meals provided and had a choice available. A variety of activities were available for people living at the home to take part in.

Systems were in place for checking the quality of the service provided. Action was taken where improvements to the service were identified as needed.

People living at the home and staff liked and trusted the senior management team.