All inspections: Victory Locum Limited - Care Quality Commission

Date of assessment 21 February 2024 to 21 March 2024. We received concerns about staff working conditions and people potentially receiving poor care. There were concerns that the provider’s sponsorship license to employ staff from overseas had been revoked by the Home Office. During the assessment everyone who received support moved to other homecare providers. The provider did not promote a learning culture and people did not always receive safe care. Staff did not have all the training they needed to perform their roles well. Staff were not always recruited safely as necessary checks were not undertaken. The principles of the Mental Capacity Act 2005 (MCA) were not always followed. People did not always experience support which promoted their independence and gave them choice and control over their care and wellbeing. Most people did not feel they received person-centred care. There were widespread failings in leadership and management of the service. Staff were not well supported. Quality assurance and audit systems were ineffective. We have identified 5 breaches of regulation. Regulations were breached in relation to people’s safe care and treatment, management oversight and governance, the need for consent, staffing and the provider’s recruitment practices. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not provide personal care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

About the service

Victory Locum is a domiciliary care agency providing personal care to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 4 people were receiving support with personal care.

Right Support

Effective systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents. Staff supported people to have choice, control, and independence over their lives. The service encouraged people to be involved fully in discussions about their care and support.

Staff supported people with their medicines in a way that achieved best possible health outcomes. Staff supported people to access health and social care support, which included a regular review of their prescribed medicines.

Relatives told us their family members were supported to make decisions about how they wanted their care to be delivered. People could communicate with staff and understand information given to them as staff supported them consistently and knew them well.

Right Care

People’s dignity and human rights were promoted, and people were encouraged to make decisions about their day-to-day routines. People received kind and compassionate care and staff protected and respected people’s privacy and dignity. They understood and responded to people’s individual needs.

Staff understood how to protect people from poor care and potential harm. Staff had training on how to recognise and report abuse and knew how to report any concerns. There were sufficient numbers of staff who were appropriately skilled to meet people’s needs and keep them safe.

Right Culture

The service encouraged people to be involved fully in developing their care plans and making decisions about their care and support.

Staff supervision, staff meetings and spot checks were held regularly and used to develop and motivate staff, review their practice or behaviours, and focus on professional development. We saw feedback from relatives praising the management and staff team.

The service evaluated the quality of support provided to people, involving people, their families and other professionals as appropriate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating

This service was registered with us on 23 May 2023 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Victory Locum Limited

All Inspections

During an assessment under our new approach

22 June 2023

During a routine inspection