Archived: Sutton Manor

Updated 27 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 25 and 26 February 2016 and was unannounced. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.

Prior to our inspection we reviewed information we held about the service. This included previous inspection reports and information received. We contacted commissioners (who fund the care for some people) of the service and Health watch Nottinghamshire to obtain their views about the care provided about the service.

During the inspection we observed staff interacting with the people they supported. We spoke with nine people who used the service, six relatives, three care staff, the activities coordinator, one member of the kitchen staff, the registered manager and an external social care professional.

We looked at the care records of three people and the recruitment records of two members of staff. We also looked and other records relating to the management of the home such as policies, procedures and audits.

Updated 27 July 2016

The inspection took place on 25 and 26 February 2016 and was unannounced.

Sutton Manor is registered to provide accommodation and personal care for 45 people. At the time of the inspection there were 39 people including some people living with dementia using the service.

On the day of our inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

All of the people that we spoke with told us they felt safe. Staff demonstrated a good awareness of their role and responsibilities regarding protecting people from harm.

Staffing levels were adequate to meet people’s needs. Staff were recruited through safe recruitment practices. Medicines were safely administered and stored.

Staff received an induction, training and supervision and felt supported by the registered manager. People received sufficient to eat and drink. People had access to healthcare services.

People and their relatives told us that the staff were very caring and people felt listened to. Staff were aware of people's support needs and their personal preferences. People and/or their relatives were involved in the development and review of their care plans. People told us that they were encouraged to be independent and staff respected people’s privacy and dignity.

Daily records were up to date and gave a comprehensive overview of what had occurred for that person People told us and we saw that they had the opportunity to take part in a variety of activities Complaints were dealt with in a timely manner.

People, relatives and staff said the registered manager was supportive, approachable and listened to them. People and their relatives were involved or had opportunities to be involved in the development of the service. The registered manager felt well supported by their manager. There were systems in place to monitor and improve the quality of the service provided.