13 June 2022
During an inspection looking at part of the service
One to One Homecare Limited provides personal care and support to people living in their own homes. Some people who received a service lived in supported living houses which they shared with other people. The service provides support to people who have a learning disability and/or mental health needs. At the time of our inspection there were seven people receiving the regulated activity of personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
Based on our review of key questions safe and well led The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
People were supported to have maximum choice, control and independence. People and/or their representatives were involved in decisions about their care and support.
Staff supported people in their own homes to continue to be in control of their day to day lives. Care provided was flexible to fit in with people’s wishes.
People were supported by small staff teams who knew them well. People had trust in the staff who supported them.
Right Care
People received kind and compassionate care. Staff knew people well which enabled them to provide person-centred care in accordance with people’s wishes and preferences.
People received care which met their individual needs. Staff worked with other professionals to make sure people received the right care and treatment.
People were supported to follow their own interests and hobbies.
Right Culture
People were supported by a management team who worked hard to promote a culture where people were valued and respected as individuals. This culture enabled people to live the lives they chose. Staff spoken with treated everyone as an individual.
People were cared for by staff who felt valued by the organisation and supported by the management team.
Communication between staff was good which meant people received care and support in accordance with their up to date wishes and needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 19 February 2019)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
The overall rating for the service has not changed from good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for One to One Homecare Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.