We carried out an announced comprehensive inspection on 17 October 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this service was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Our key findings were:
- The service had systems in place to manage significant events.
- The provider had a clear vision to deliver high quality care for patients.
- The service had clearly defined systems, processes and practices to minimise risks to patient safety.
- Policies and procedures were in place to govern all relevant areas.
- The lead clinician had been trained in areas relevant to their role.
- The service had systems in place for monitoring and auditing the care that had been provided.
- The lead clinician assessed patients’ needs and delivered care in line with current evidence based guidance.
- Information about services were available and was easy to understand.
- The lead clinician had the skills and knowledge to deliver effective care and treatment.
- There was an effective system in place for obtaining patients’ consent.
- The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
- The service had good facilities and was well equipped to treat patients and meet their needs.
- The service was aware of and complied with the requirements of the Duty of Candour.
There were areas where the provider could make improvements and should:
- Review information displayed for patients whose first language is not English.
- Continue to review emergency medicines risk assessment to reflect changes in circumstances or guidance.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice