Langdon House

Updated 12 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 3 February 2021 and was announced.

Updated 12 March 2021

About the service

Langdon House is a residential care home providing accommodation and personal care to 48 people aged 65 and over some of whom live with dementia at the time of the inspection. The service is registered to support up to 52 people. However there are 51 single bedrooms, the registered manager stated that they would not accommodate more than 51 people. Accommodation is provided over two floors and there are communal areas including lounge areas, bathrooms and dining areas. All bedrooms are single rooms. There is a communal garden area for people and their guests to use.

People’s experience of using this service and what we found

The registered manager, management team and staff working in the service were all very dedicated to providing care and support to people in an individual and meaningful way. Staff knew people’s needs in detail including, their likes and dislikes and what gave them comfort. Staff went the extra mile so that people felt well cared for and people received high quality and personalised care. The service demonstrated the remarkable achievements made to improve people's quality and experience of life. People told us staff were kind and caring and treated them respectfully. Staff had a good understanding of how to promote people's privacy, dignity and independence.

People continued to feel safe living at the service. Risk assessments had been completed to ensure that action was taken to keep people safe. Staffing levels were appropriate to meet people’s needs in a timely manner. People received their medicines as prescribed, where we identified any issues regarding medicines immediate action was taken to make the improvements needed. There were systems in place to record, monitor and learn from accidents and incidents.

People's needs were assessed before they commenced using the service to ensure those needs could be met. Staff received training and supervision to support them in carrying out their role effectively. The design and layout of the building was suitable for the people using it. People had a choice of what they ate and drank. People were supported to maintain good health and were supported by or referred to the relevant healthcare professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were in place which set out how to meet people's needs. People and their relatives were involved in developing and reviewing these plans. People had access to a range of social and leisure activities including regular trips out of the service. Complaints procedures were in place. Information was provided in various formats to help make it accessible to people. End of life care plans were in place and the provider worked with other agencies to meet people's needs at the end of their lives.

The service was well managed. Quality assurance and monitoring systems were in place to help drive improvements at the service. Some of these included seeking the views of people who used the service and others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was Good (report published September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.