Integro Medical Clinics Limited

Updated 3 April 2023

Integro Medical Clinics Limited provides medical treatment for patients focused around the use of Cannabis-based products for medicinal use (CBPMs) by experienced medical staff working within the latest Governmental guidelines. The service is located at 23 Harley Street, London, W1G 9PF. The building entrance lobby is accessed via steps from the pavement. Wheelchair access is via a ramp at the front of the building. The service has access to consultation rooms and a waiting area for patients. However, most consultations take place online.

The usual opening hours are 9am to 5pm Monday to Friday. Patients can also book appointments for evenings and weekends. The medical team comprises of consultants who specialise in Psychiatry, Pain and Neurology. There are also nurses and administration staff. The service has a partnership with a pharmacy who provides a consultation service in relation to suitable patients and treatment options.

The service treats a range of conditions including pain, psychiatric conditions and neurological conditions.

How we inspected this service

We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site. We spoke with the clinical director, consultants and administrative staff. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation related to the management of the service. We reviewed patient feedback provided to a third party.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 3 April 2023

We carried out an announced comprehensive inspection at Integro Medical Clinics Limited as part of our inspection programme. The provider was rated Good at the previous inspection in 2021

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out this announced comprehensive inspection of Integro Medical Clinics Limited under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Integro Medical Clinics Limited provides medical treatment for patients focused around the use of Cannabis-based products for medicinal use (CBPMs) by experienced medical staff working within the latest Governmental guidelines.

The medical director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We did not speak directly with patients during the inspection.

Our key findings were:

• Care and treatment was delivered according to evidence- based guidelines.
• The provider had systems in place to protect people from avoidable harm and abuse.
• There was a clear vision to provide a safe, personalised, high quality service.
• Policies provided clear guidance to clinical staff such as the medicines management and the prescribing policy.
• All staff we spoke to felt valued by the leaders and said there was a high level of staff support and engagement.
• Patients could access care and treatment from the service within an appropriate timescale for their needs.
• The service had a comprehensive business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
• We saw evidence that the provider was engaged with organisations in relation to furthering the understanding and developing this area of medicine.

The areas where the provider should make improvements are:

• Establish systems to ensure that copies are retained of all communication sent to other healthcare providers by post, such as GPs.
• Review the notes that are kept for meetings where prescribing decisions are made so that they reflect all the key staff that attended.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services