Springbank House

Updated 17 July 2024

Date of assessment. 17 July 2024 to 16 August 2024. Springbank House is a residential care home registered to provide accommodation and personal care for up to 15 people with mental health conditions. We carried out an assessment of the service including site visits on 24 July and 5, 14 and 16 August 2024. This was a follow up assessment to the risk-based assessment undertaken in April 2024 which identified improvements were needed to risk management to ensure peoples safety. We found improvements had been made. At the time of this assessment there were 9 people living in the home. The provider had safeguarding systems in place. The home was comfortable, clean, and tidy and followed infection control procedures. The provider had systems in place to assess risk. The provider and staff worked in partnership with other health and social care agencies to promote people's health and well-being. The provider had effective systems to ensure staff were safely recruited. Staff were kind and caring and treated people with respect. There were systems in place to promote equity of experience and outcomes. At the time of our assessment there was no registered manager in post. The service was being supported by the deputy manager and area manager with additional management support from the provider’s other homes whilst they recruited a new registered manager. We identified some concerns with medicine management and the management team took prompt action to address the concerns. We identified improvements were required to ensure governance systems were embedded and sustained to effectively monitor the quality of the service. The provider was responsive to all feedback raised during and after on-site visits. They took appropriate action and put plans in place to quickly resolve the concerns highlighted.

Updated 17 July 2024

People benefited from living in a well-maintained environment, with access to communal facilities such as a garden, communal kitchens, and lounges. People using the service told us they felt safe with the care being provided. People told us they liked the home. A person told us, “We all keep the house clean. If something doesn’t work, we tell staff. It’s well maintained and comfortable.” People’s risk assessments and care plans provided staff with the information to care for people in a safe way. People told us there were enough staff to provide the care and support they required. “We get allotted time with staff and staff are always around if you need one.” Staff were observed interacting with people positively. People were confident that their individual needs had been appropriately assessed and were fully understood. People’s independence was promoted. People were supported to maintain healthy lives and staff worked with health professionals to achieve this. A person told us, “I make my own decisions, Staff support me to attend my appointments. I need their support and they are there for me.”