Woking HQ

Updated 24 April 2023

BOC Healthcare Headquarters is operated by BOC Limited. The organisation started providing healthcare services in 2011. It is based in Guildford, Surrey and delivers community care through 9 commissioned health contracts for NHS patients throughout England and Northern Ireland. The service directly employs a wide range of health professionals including registered nurses, healthcare assistants, physiotherapists, exercise physiologists, and exercise technicians. Sessions are delivered in Wigan, Rochdale, Hounslow, Somerset, Bradford, North Lincolnshire, Norfolk, Newcastle upon Tyne, and Great Yarmouth.

The clinical services department is responsible for delivering care that falls within the remit of the regulated activities:

• Diagnostic and screening procedures
• Treatment of disease, disorder or injury

Regulated care includes cardiac rehabilitation, pulmonary rehabilitation, respiratory disease management, and respiratory diagnostics. The service also delivers home oxygen therapy services.

We last inspected the service in April 2019 and rated it good overall.

Updated 24 April 2023

Our rating of this location improved. We rated it as outstanding because:

• The service had enough staff to care for patients and keep them safe. Staff had training in advanced specialist skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records underpinned with extensive auditing. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Managers monitored the effectiveness of the service through a programme of continual, ambitious auditing and benchmarking. They made sure staff were competent by providing an extensive programme of continual professional development focused on developing innovative care.
• Staff worked well together for the benefit of patients and used a wide range of multidisciplinary opportunities to explore opportunities for improved care. Staff advised patients on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Staff sought an expansion of health promotion services where this would improve patient outcomes.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers and adapted care delivery based on individual needs.
• The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supported staff to develop their skills through a programme of engagement. Staff understood the service’s vision and values, applied them in their work, and used provider standards to challenge the status quo. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care and creating a working environment that promoted innovation and development. Staff were clear about their roles and accountabilities. The service engaged meaningfully with patients and the community to plan and manage services and all staff were committed to improving services through research and exploration of new evidence-based practice.

Updated 24 April 2023

Our rating of this service improved. We rated it as outstanding

Please see the main summary.