The D'Souza Clinic

Updated 18 November 2022

The D’Souza Clinic is an independent clinic operated by CMDSOUZA LTD. The service opened in London Harley Street in December 2018. The clinic provides consultation, examinations and hair transplants. All surgeries are day cases and there are no overnight facilities. The clinic consists of one clinical room, an operating chair and microscopes. The clinical room doubles up as a consulting room on non-surgical days.

We carried out an unannounced inspection on 12 October 2022.

Updated 18 November 2022

This was the first time we rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risk to patients, acted on them and kept good care records. They managed medicines well. The service had policies in place to manage incidents well and had the scope to practice shared learning.
• Staff provided care and treatment based on national guidance and evidence-based practice. Managers monitored the effectiveness of the service and recorded good outcomes for patients. Managers ensured staff were competent in their roles. Patients were given pain relief when required. Staff worked well together for the benefit of patients and supported them to make decisions about their care.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to take account of patient’s individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait long for treatment.
• Leaders ran services well using reliable information systems. Staff understood the service’s vision and values and demonstrated this in their work. Staff felt respected, supported and valued. They were focused on the needs of the patient receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to continual improvement.

Updated 18 November 2022

This was the first time we rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service had policies in place to manage incidents well and had the scope to practice shared learning.
• Staff provided good care and treatment, gave patients enough food and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs. They provided emotional support to patients, families and carers.
• The service planned care to take account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to improving services continually.