University of Bristol Dental School

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this dental school was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

We found staff to be open to discussion and feedback. The school management demonstrated a transparent and open culture in relation to people’s safety. Staff told us there was strong leadership with emphasis on people’s safety and continually striving to improve. Staff told us they had clear responsibilities, roles and systems of accountability to support good governance and management. The school had not collected sufficient qualitative patient feedback to enable a response to the feedback received, however they plan to use posters on notice boards, display screens, and patient forum as a means with which to respond to patient feedback in the future. The dental school had taken steps to improve environmental sustainability. For example, removing single-use cups from the canteen and sourcing plastic-free disinfection wipes.

Systems and processes were embedded, and staff worked together in such a way that the assessment did not highlight any significant issues that were not already known to the management team and being remedied. The information and evidence presented during the assessment was clear and well documented. The dental school had a governance system which included policies, protocols and procedures that were accessible to all members of staff and were reviewed on a regular basis. Relevant policies and protocols were in place for the use of closed-circuit television (CCTV). We saw there were clear processes for identifying and managing risks, issues and performance. Improvements could be made to ensure that delegated tasks are monitored by school staff to ensure oversight and control is not lost. For example, the management of water quality. The dental school had systems to review and investigate incidents and accidents, and for receiving and acting on safety alerts. The dental school responded to concerns and complaints appropriately. Staff discussed outcomes to share learning and improve the service. The dental school had systems and processes for learning, quality assurance and continuous improvement. This included undertaking audits in line with recognised guidance.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.