15 November 2023
During an inspection looking at part of the service
Newstead Lodge is a care home providing accommodation with nursing or personal care for up to 26 people. The home is purpose-built accommodation, providing care and support to people across 2 floors. At the time of our inspection visit there were 19 people living at the home.
People’s experience of the service and what we found:
People were supported by staff who knew them well and were kind and attentive to them. People’s safety and care needs were identified, their care was assessed and planned, and their needs were met. There was an approach to supporting people, so their individual preferences and lifestyles were respected, whilst their safety needs were balanced with positive risk taking.
Staff understood how to protect people from abuse and were confident the provider would take action to protect people, should this be required. Staff were also confident to refer to other agencies to keep people protected.
The provider had safe recruitment systems to ensure staff were suitable to look after people. There were enough staff on duty to support and meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s freedom was not unnecessarily restricted, and people were not physically restrained.
People lived in a safe, clean and maintained environment. Regular checks ensured the environment was safe. People were encouraged to personalise their rooms and some people were involved in decorating their rooms.
Staff worked with people, relatives and health and social care professionals to maintain people’s health and wellbeing.
We found there was a positive and person-centred culture, which focused on meetings people’s needs. People and relatives spoke positively about the service and staff team. People’s views and feedback was sought on the service they received.
People were involved in how their care was received and how they lived their day, such as what they wanted to do and where they wanted to go.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement overall (published 15 May 2023). The overall rating for the service has changed from requirement improvement to good based on the findings of this inspection.
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvement had been made and the provider was no longer in breach of regulations.
Why we inspected
The inspection was prompted in part due to concerns received about the culture at the service and potential risks to people’s care and the environment. A decision was made for us to inspect and examine those risks.
When we last inspected Newstead Lodge on 29 March 2023 breaches of legal requirements were found. This inspection checked whether they were now meeting the legal requirements. We found no evidence during this inspection that people were at risk of harm.
We undertook a focused inspection to review the key questions of Safe, Effective and Well Led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Newstead Lodge on our website at www.cqc.org.uk.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.