Background to this inspection
Updated
31 May 2022
The Menopause Expert service operates from premises located at 88 Rodney Street, Liverpool, L1 9AR. They are also known as Menopause Expert Kathie Cooke. Their website can be viewed here:
https://menopause-expert-kathie-cooke.co.uk/
They provide care and treatment of menopause to women.
Opening hours/hours of operation:
Monday, Wednesdays and Saturdays 9am – 3pm
Some evenings are offered to meet demand and patient needs.
The service is registered with CQC under the Health and Social Care 2008 to provide the following Regulated Activity: Treatment of disease, disorder or injury.
How we inspected this service
Before visiting we reviewed a range of information we hold about the service and asked the service to send us a range of information. This included their latest statement of purpose, details of staff employed including, their qualifications and proof of registration with their professional bodies. As part of the inspection we reviewed feedback gathered from patients and from the administrative assistant and spoke to the registered manager. We also reviewed a range of documents.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
31 May 2022
This service is rated as good. They have not previously been inspected and rated.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Menopause Expert as part of our inspection programme. This location has not previously been inspected since it was registered with the Care Quality Commission (CQC) in 2019.
The provider Ms Katherine Cooke offers specialist support and treatment for women to help them make informed choices about their menopause. It is based in clinic premises in Rodney Street, Liverpool.
The managing director (Katherine Cooke) is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the time of the inspection there were no patients attending or receiving regulated services and we were unable to ask them about the service. However, we reviewed comments from patients that the service had received online.
Our key findings were:
- Patients received care that was delivered safely and effectively.
- Patients’ needs were fully assessed, and care and treatment were tailored to individual needs.
- Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
- There were sufficient staff who were suitably qualified and trained.
- Patients received detailed and clear information about their proposed treatment which enabled them to make an informed decision. This included costs, risks and benefits of treatment.
- Patients were offered appointments at a time convenient to them and treatment was offered in a timely manner.
- Information about services and how to complain was available and easy to understand.
- There was an effective governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.
- The provider was aware of the requirements of the Duty of Candour.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care