1 February 2013
During a routine inspection
People were assessed prior to receiving care. Risk assessments and care plans were detailed and person centred. People said that they were treated with respect 'without a doubt' and were asked for their preferred form of address.
There was a robust recruitment procedure that the staff followed. We found that all necessary staff's checks were completed prior to them starting work. There was a complaint procedure that the staff followed. People told us that they would approach the agency with any concerns and they were confident that this would be addressed. Information on how to raise concerns was available to them.