Updated 14 January 2020
Roodlane Medical – New Broad Street is an independent provider of private GP services. It is run by Roodlane Medical Limited, which is part of HCA Healthcare UK. HCA Healthcare UK provides services including hospitals, clinics, diagnostics centres and GPs at a range of locations in England. HCA Healthcare UK acquired Roodlane in 2011.
Roodlane Medical – New Broad Street is based at a multidisciplinary primary care site at 60 New Broad Street in the City of London district of the capital. We visited this site as part of this inspection. Services offered at this site include GP appointments, health screening, occupational health, psychology services, physiotherapy, and vaccination services.
Information from the service provider indicates that the New Broad Street site provides approximately 34,000 GP appointments, 9,000 GP health screening appointments and 5,000 occupational health appointments during a 12-month period. This equates to approximately 17,000 individual patients per year.
Most patients have their services arranged through their employers. Additionally, individual patients have the facility to pay directly for their care and treatment. Services are available to any fee-paying patient, including adults and children. Most patients using the site are adults.
Clinical services are provided by 18 doctors, three psychologists/therapists, and two health care assistants. A range of additional staff work at the site providing management, governance, quality assurance, administrative, and support functions. This includes a chief nursing officer, a clinical governance manager, two front of house team leaders, three reception staff (one senior), three technicians, five personal assistant/administration staff, three IT support staff, nine accountants, 11 client relationship managers, four operations team members, a health and wellbeing manager, three marketing staff, and a human resources professional.
The service is open from 8am until 6pm on Mondays to Fridays. The service is not open at weekends, as the service has identified there is currently no patient need. Appointments are available within 24 hours and can be provided at shorter notice for urgent concerns. Patients can book appointments by telephone, or on-line (approximately 30% of patients use this facility). Home visits are not available.
The service is accessible to wheelchair users. Most facilities are situated on the ground floor, and a lift is available if access to other floors is needed. A tube station is approximately 300 metres away.
The service website address is: https://www.hcahealthcare.co.uk/facilities/roodlane-medical.
Roodlane Medical – New Broad Street is an independent provider of private GP services. It is run by Roodlane Medical Limited, which is part of HCA Healthcare UK. HCA Healthcare UK provides services including hospitals, clinics, diagnostics centres and GPs at a range of locations in England. HCA Healthcare UK acquired Roodlane in 2011.
Roodlane Medical – New Broad Street is based at a multidisciplinary primary care site at 60 New Broad Street in the City of London district of the capital. We visited this site as part of this inspection. Services offered at this site include GP appointments, health screening, occupational health, psychology services, physiotherapy, and vaccination services.
Information from the service provider indicates that the New Broad Street site provides approximately 34,000 GP appointments, 9,000 GP health screening appointments and 5,000 occupational health appointments during a 12-month period. This equates to approximately 17,000 individual patients per year.
Most patients have their services arranged through their employers. Additionally, individual patients have the facility to pay directly for their care and treatment. Services are available to any fee-paying patient, including adults and children. Most patients using the site are adults.
Clinical services are provided by 18 doctors, three psychologists/therapists, and two health care assistants. A range of additional staff work at the site providing management, governance, quality assurance, administrative, and support functions. This includes a chief nursing officer, a clinical governance manager, two front of house team leaders, three reception staff (one senior), three technicians, five personal assistant/administration staff, three IT support staff, nine accountants, 11 client relationship managers, four operations team members, a health and wellbeing manager, three marketing staff, and a human resources professional.
The service is open from 8am until 6pm on Mondays to Fridays. The service is not open at weekends, as the service has identified there is currently no patient need. Appointments are available within 24 hours and can be provided at shorter notice for urgent concerns. Patients can book appointments by telephone, or on-line (approximately 30% of patients use this facility). Home visits are not available.
The service is accessible to wheelchair users. Most facilities are situated on the ground floor, and a lift is available if access to other floors is needed. A tube station is approximately 300 metres away.
The service website address is: https://www.hcahealthcare.co.uk/facilities/roodlane-medical
How we inspected this service
We reviewed information about the service in advance of our inspection visit. This included:
• Data and other information we held about the service.
• Material we requested and received directly from the service ahead of the inspection.
• Information available on the service’s website.
• Patient feedback and reviews accessible on various websites.
During the inspection visit we undertook a range of approaches. This included interviewing clinical and non-clinical staff, reviewing feedback from patients who had used the service, speaking with patients, reviewing documents, examining electronic systems, and assessing the building and equipment.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.