Rabiannah Care

Updated 2 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

A single inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

What we did before inspection

We reviewed information we received about the service. We asked the registered manager to send us information in relation to staff training, quality monitoring, policies relating to medicines and infection control. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used this information to plan our inspection.

During the inspection

We spoke with two people’s relatives about their experience of the care provided. We spoke with two staff members and the registered manager. We reviewed a range of records, which included people’s care and medicines records. We looked at staff files in relation to recruitment and a variety of records relating to the management of the service, including the quality monitoring systems and audits.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 2 October 2021

Rabiannah Care is a domiciliary care agency. It provides care and support for people living in their own homes. There were two people were using the service at the time of the inspection.

People’s experience of using this service

People told us they felt safe. There were safeguarding vulnerable adults’ procedures in place. The registered manager and staff had a clear understanding of these procedures. Robust recruitment checks took place before staff started work and there were enough staff available to meet people’s care needs. People received safe support from staff to take their medicines. The provider and staff were following government guidance in relation to infection prevention and control. The provider had business continuity and COVID 19 contingency plans in place that made provisions for safe care in the event of an emergency, or outbreak of COVID 19.

Assessments of people’s care needs were carried out before they started using the service to ensure staff could support them safely. Staff received regular training and support relevant to people’s needs. People received support to eat and drink and to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were treated in a caring and respectful manner and they had been consulted about their care and support needs. They knew how to make a complaint if they were unhappy with the service. People had access to end of life care and support if it was required.

There were effective systems in place to assess and monitor the quality of service that people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through spot checks and telephone monitoring calls and feedback was used to improve the service. The registered manager and care staff worked with health and social care providers to plan and deliver effective support to the people they cared for.

Rating at last inspection: At our last inspection of the service on 20 August 2016 we did not rate the service. This was because there was insufficient evidence to make a judgement and award a rating.

Why we inspected: This was a planned inspection in line with CQC regulations. We found the service met the characteristics of Good in all areas.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk