22 August 2023
During a routine inspection
This practice is rated as Good overall.
The service had previously been inspected on 20 September 2016. At that inspection the service was rated good overall, and in all five key questions.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Urgent Care Centre Erith & District Hospital on our website at www.cqc.org.uk
We carried out an announced comprehensive inspection of Urgent Care Centre Erith & District Hospital on 22 August 2023.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
At this inspection we found:
- The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- The service should review the audit schedule to include review of specific medicines.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care