The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Urgent Care Centre Erith & District Hospital

Overall: Good read more about inspection ratings

Park Crescent, Erith, Kent, DA8 3EE

Provided and run by:
Hurley Clinic Partnership

All Inspections

22 August 2023

During a routine inspection

This practice is rated as Good overall.

The service had previously been inspected on 20 September 2016. At that inspection the service was rated good overall, and in all five key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Urgent Care Centre Erith & District Hospital on our website at www.cqc.org.uk

We carried out an announced comprehensive inspection of Urgent Care Centre Erith & District Hospital on 22 August 2023.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

At this inspection we found:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • The service should review the audit schedule to include review of specific medicines.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

20 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Urgent Care Centre Erith & District Hospital on 20 September 2016. Overall the service is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The service had an effective streaming system in place, although outcomes of the number of patients consulted within 15 minutes of arrival were lower than targets set by the commissioners of the service

  • Feedback from patients about access to the service and treatment received was consistent and highly positive.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • The service understood the needs of the changing local population, increased demand on local health services and had planned services to meet those needs.

  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The service should take steps to ensure that all patients receive an initial assessment within the target time.

  • The service should consider establishing protocols to determine which safety alerts should be distributed.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice